Quality Assurance Specialist at ADZ BiztelSupport Marketing Fulltime
Cagayan de Oro City
Aug 21, 2015
Tasks and Responsibilities:
- Monitor Agent's call and review emails for accuracy of information and call handling standards.
- Deliver coaching feedback to agents on call ans email performance.
- Provide the Business and Operation Head and Team Leader with regular performance feedback on the agents.
- Prepares and analyzes quality...