JOB DETAILS :
• Provide initial response for technical support to customers whether in-house or on site.
• Assist supervisor by giving/suggesting possible solutions to complex problems encountered by the product.
• Provide solutions to easily identified problems using standard tools and resources.
• Clarify customer requests and problems through research or seeking advice from the supervisor or manager.
• Create good client relationships by ensuring customer satisfaction.
• Resolve service issues in the shortest amount of time.
• Must be well versed in all products under his group. If he is not, he must say so in order to assure that he is trained properly.
• Help develop creative ideas and suggestions that will reduce cost and improve efficiency of service.
• Create Service Reports in simple English that explains the nature of the problem of the hardware or software and the possible resolution.
QUALIFICATIONS :
• A degree in Bachelor of Science major in Electronics Communications Engineering (BSECE) or Computer Engineering (BSCOE) or any related courses
• Knowledge in software application is an advantage
• Must be able to analyze and give solutions to machine problems and defects
• Fresh graduates are encouraged
HOW TO APPLY:
SUBMIT YOUR UPDATED RESUME AT:
BISMAC CdO
Canoy Building,
Yacapin corner Pabayo St.,
Cagayan de Oro City
(RIGHT IN FRONT OF CITY CENTRAL SCHOOL, near LBC or honda motors)