Tasks
• Checking financial records
• Implementing new working procedures
• Resolving customer problems
• Processing orders
• Supporting products and services
• Providing customer care
Skills
• Teamwork
• Customer relation and service
• Problem solving
• Information technology
• Being attentive and patient
• Networking
• Being persuasive and diligent
• Working in diverse companies
• Multitasking
• Being bilingual
• Administration and organisation
• Project management
• Being professional and diplomatic
Education
Applicants who have GCSEs can work as Customer Service Representatives. This position requires you to be good listeners, communicators and respectful. You should always apply quality customer service techniques to resolve client issues.