The main objective of a Junior Customer Care Specialist is to provide positive customer-patient experience journey that promotes patient loyalty and encourages brand advocacy. That acts as the primary contact between the company and its patients. Responsible for providing immediate attention and care to all patients entering the facility. Handles patients’ queries, needs and concerns either face to face or via phone. Ensures correctness and completeness of each encoded transaction. Prepares and dispatches results according to the given turnaround time .