POSITION PURPOSE:
To support the department objective of maintaining the organization’s systems documents, and promoting quality, environmental, health and safety practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Documentation
- Review documents requested for revision · Periodically review the Systems documentation for compliance to the requirements of the standard.
Management Review (Inter Departmental)
- Facilitate conduct of Management Review · Summarize and analyze reports presented in the Review · Report to the Top Management the status of the QMS.
Internal Audit
- Facilitate training for auditor's qualification/refresher.
- Review audit results and analyse audit findings.
Root cause analysis and corrective actions
- Review correctness, appropriateness and adequacy of the identified root cause and corrective actions to problems raised through proper channel (Customer Complaint, CAR, (-) Observation, Red Tag, Incident Report, Productivity Report CAS, Doc Audit Findings, Internal Audit Findings, External Audit Findings) · Ensure that the problems were given proper attention and are resolved.
Customer Complaints and Feedback
- Facilitate in the resolution of customer complaints, links the external and internal customers with the concerned process owner and communicate the status of the complaint with internal customer.
- Collect, finalize and maintain record of customer survey and coordinate with relevant process heads the identified areas for improvement.
Certification
- Schedule 3rd party audit; liaise with third party auditors for schedule · Ensure preparedness for the audit of all the processes covered by the QMS.
Environment, Safety and Health
- Assess hazards/risks associated with projects under contractor/supplier; issue Work Permit and ensure that the conditions of the permit are met.
- Ensure compliance to legal requirements mandated by DENR, DOLE and other government offices.
- Carry out the Impact/Risk Assessment process.
- Set, measure, and monitor attainment of ESH targets.
- Develop and lead the ESH team (committee)
- Initiate, design and implement programs to ensure the organization's readiness in handling potential emergency situations.
- Lead the investigation of accidents and incidents and monitor the implementation of corrective actions.
- Initiate, design and implement programs to promote safety and health in the workplace and for the environment.
QMS Review Improvement
- Plan programs/activities in coordination with the proper department or process, to improve the areas of the QMS that were identified to be not performing so well
- Coordinate with the proper department or process, to improve lapses in the implementation of ESH programs