MyCDOJobs.com Jobs in Cagayan de Oro City

What does a SERVICE ADVISOR do?

Service advisors are the point of contact between customers who bring their vehicles into an auto dealership for repair and the technicians who provide services to the vehicle. As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. Service advisors can be found in new and used car dealerships and often work in an office setting. Automotive technicians or employees at a car dealership may become service advisors, and these professionals may eventually become dealership or automotive-repair managers.

What responsibilities are common for SERVICE ADVISOR jobs?

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and diagnose car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Order necessary parts from suppliers and double-check that they are delivered to technicians
  
• Ensure that automotive work provided to customers meets company quality standards
  
• Invoice and collect payment from customers for services rendered
  
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases