We are looking for (2) ENTHUSIASTIC CUSTOMER SERVICE PROFESIONAL to join our growing team and help us provide our clients with the best customer experience.
Duties & Responsibilities
- Deliver prompt and professional solutions for customer inquiries via online chat, phone, email, and walk-ins.
- Responsible for receiving orders, payments, monitoring and dispatching customer orders. Tracking progress of all orders and providing information to customers regarding open orders, delivery and invoicing.
- Maintain broad knowledge of all company products, services and promotions.
- Accountable to adhering to all order guidelines, processes, and procedures.
- Work with team leads to address and resolve customer issues efficiently.
- Assist in the preparation of regularly scheduled reports
- Performs other assignments or related duties as directed.
Requirements & Skills
- At least 1 Year(s) of working experience in the related field is required for this position.
- Excellent customer service skills
- Professional telephone manner and messaging etiquette
- Ability to work in a fast-paced environment
- Attention to detail and problem-solving skills
- At least intermediate level expertise with Microsoft Excel/Google sheet
- Strong organizational and time management skills
- Must be a team player
- Strong interpersonal skills
- Familiarity with bookkeeping system and Sales experience is a plus
Please send you your application to hikaycatering@gmail.com
Preferably apply through below link for quicker processing.
https://forms.gle/iCzk8B4uDCZFyPVQA