We’re hiring.
Ubiquity is looking for a Training Supervisor who will be part of our Learning Services team in our Cagayan de Oro site.
We’re made of something different.
We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!
Responsibilities
- Responsible for analysis, project management, and performance coaching. Direct interaction with Program Managers to receive, analyze, prioritize and project manage training development and delivery requests.
- Conducts any necessary “train-the-trainer” sessions for the curriculum they have developed for other trainers.
- Managing projects to create effective learning solutions on time and on budget.
- Providing regular updates to leadership on progress and results achieved.
- Project manage learning and development initiatives including coordination of logistics, managing materials, and providing a critical eye to ensure content is ready
- Monitor and evaluate the training effectiveness through feedback and evaluation following the sessions to continuously improve learning effectiveness.
- Deliver training sessions/workshops across a wide range of topics, both face to face and remote
- Observe coaching sessions and provide development feedback
Requirements
- Minimum of 3 years experience with Training in a BPO company
- Experienced with end to end training (new hire, communication and culture, product, upskilling, nesting)
- At least 1-year experience supervising trainers
- Flexible with working on different shifts
- Must have excellent English communication skills
- Willing to work in Cagayan de Oro City
The Perks.
- Learning and Development Opportunities
- Career Advancement Opportunities
- Healthcare Benefits
- Group Life Insurance
- Tenure Based Benefits
- Profit Sharing
- Annual Performance Appraisal
- Retirement Benefits
What we do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.
We want you.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.