The Account Manager, or AM, serves as the point of contact for both new and existing clients. At their core, the AM will address any and all client needs or concerns as quickly and effectively as possible in order to promote and maintain a strong relationship. To be successful in this role, you must be experienced with onboarding and project management with experience managing direct reports and making sure their KPIs are met and they’re working at 100% capacity.
RESPONSIBILITIES:
● Serve as the lead point of contact for all client account management matters
● Build and maintain strong, long-lasting client relationships
● Ensure the timely and successful delivery of our solutions according to client needs
and objectives
● Management of direct reports assigned to Client
● Clearly communicate the progress of monthly/quarterly initiatives to internal and
external stakeholders
● Develop new business with existing clients and/or identify areas of improvement to
meet client defined KPIs
● Prepare reports on account status/health
● Attending conferences, meetings, etc. to present account status
● Collaborate with Operations team to identify and grow opportunities
● Assist with challenging client requests or issue escalations as needed
● Training personnel and helping team members develop their skills
REQUIREMENTS:
● Bachelor’s degree in business, marketing or related field.
● Experience in sales, marketing or related field.
● Strong communication skills.
● Ability to manage complex projects and multi-task.
● Excellent organizational skills.
● Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
● Proficient in Google Workspace.
● Comfortable using different tools for various tasks.
WORK TERMS
● Work Schedule: 9:00 AM - 6:00 PM (Eastern Time)
● Work Term: Full-time (40 hours per week) and PERMANENT WORK FROM HOME
● Salary: $1000 (Negotiable, will be converted to Philippine Pesos)