Developing Customer Service Standards
• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Identify and implement strategies to improve quality of service
• Coordinate with company management to support and implement customer satisfaction strategies
Communicating & Resolving Customer Concerns
• Review customer complaints
• Track customer complaint resolution in a positive way
• Handle complex and escalated customer service issues
• Plan, prioritize and delegate work tasks to ensure proper resolution of customer concerns
Building a Customer Care Team
• Identify and address staff training and coaching needs
• Evaluate and performance manage staff