MyCDOJobs.com Jobs in Cagayan de Oro City

Job Description

• Resolve customer issues via email or telephone.
  
• Replicate issue encountered by the customer and respond in a timely manner
  
• Follow up customers with updates and make recommendations
  
• Know when to escalate issue according to SOP
  
• Ability to produce the most effective solution to customer issues by discussing with peers, knowledge-based, community forums, and other internal tools.
  
• Working with software like MailChimp, Constant Contact, Salesforce, Quickbooks, and other related software.
  

Minimum Qualifications

• Proven experience as customer support supervisor or similar supervisory position
  
• 1-2 years of experience of using software like MailChimp, Constant Contact, Salesforce, Quickbooks, or any other related software.
  
• Proficient in English
  
• Strong planning and analytical skills
  
• Ability to work under pressure
  
• Problem-solving skills
  
• Good presentation and communication skills
  

• Benefits
• Team Events
  
• Free Coffee & Snack
  
• HMO with Dental Care
  
• Attractive Salary Package
  
• Government-Mandated Benefits
  
• Commissions and Bonuses
  
• Career-planning and career-growth
  
• Training and Seminars
  
• And more!