Excellent communication skills both written and oral
Strong interpersonal skills
Must have a strong sense of commitment
High sense of responsibility
Very keen to details
Experience in Customer Service is an advantage
Update complaint board, complaint received dashboard and VOICE OF THE CUSTOMERcomplaint summary report on any update.
Interact with customers via inbound telephone calls to provide information and assistance.
Attend weekly FIX-IT-RIGHT meeting.
Customer Contarct Monthly Summary Report (CCSMR) every 16th & 30th
of the month
Conduct follow-up calls on all resolved concerns to ensure satisfaction.
In back-up capacity to all Customer relations functions.
Participate in corporate programs, including Customer Service, 5s, Kaizen, Spiritual growth, Safety and Health.
Ensure maintenance of 5s in the work area includes and participate in all corporate 5s activities.
Adhere with the Toyota corporate philosophy of Number 1 Quality in All aspects and Number 1 Customer Satisfaction through compliance of related plans and programs involving both internal and external customers.
Performs other special assignments as may be assigned by the designated supervisor or department manager from time to time.