Complaint Sales Handler Fulltime

at Toyota Cagayan De Oro


  • Excellent communication skills both written and oral
  • Strong interpersonal skills
  • Must have a strong sense of commitment
  • High sense of responsibility 
  • Very keen to details
  • Experience in Customer Service is an advantage


  • Update complaint board, complaint received dashboard and VOICE OF THE CUSTOMER complaint summary report on any update.
  • Interact with customers via inbound telephone calls to provide information and assistance.
  • Attend weekly FIX-IT-RIGHT meeting.
  •  Customer Contarct Monthly Summary Report (CCSMR) every 16th & 30th

       of the month

  •  Conduct follow-up calls on all resolved concerns to ensure satisfaction.
  • In back-up capacity to all Customer relations functions.
  • Participate in corporate programs, including Customer Service, 5s, Kaizen, Spiritual growth, Safety and Health.
  •  Ensure maintenance of 5s in the work area includes and participate in all corporate 5s activities.
  •  Adhere with the Toyota corporate philosophy of Number 1 Quality in All aspects and Number 1 Customer Satisfaction through compliance of related plans and programs involving both internal and external customers. 
  •  Performs other special assignments as may be assigned by the designated supervisor or department manager from time to time.

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