Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers problems.
Can work with less supervision a
Problem-solving skills
Time management skills
Analytical skills
Attracts potential customers by answering product and service questions; suggesting information about other products and services.