Job Description:
Ensures quality of agents and trainees through development trainings and provides coaching and modules for specific accounts and company training programs.
Job Specifications:
Manages training to achieve performance goals.
Implements all training courses as scheduled.
Supervises trainees/agents to ensure they meet performance standards.
Creates group/individual development plans for each trainee/agent.
Creates new courses as necessary and evaluate existing ones.
Recommends necessary revisions to existing training courses and possible areas requiring training courses.
Promoting an open knowledge sharing environment that builds, knowledge, skills, and service for the benefit of the organization as a whole.
Job Qualifications:
A bachelor’s degree holder from a reputed college or university.
At least 1-2 years of training experience in a BPO setting.