Job Responsibilities:
- Facilitate problem solving & collaboration;
- Maintain healthy group dynamics and intervene when necessary to aid the group in resolving issues;
- Support new team members in working through issue resolution, ensuring that they have the necessary product knowledge to effectively handle calls;
- Ensure appropriate staffing levels are maintained to provide effective support for the call volume;
- Manage break schedules, organizing necessary cover on every interval;
- Familiarize the team with client’s needs and ensure the team addresses all relevant areas of support within the CSR scope;
- Organize & facilitate regular team meetings;
- Collate organizational data in agreement with Managers (daily time sheets, attendance logs, quality assurance, etc.);
- Responsible for managing individual scorecards on a monthly basis
Qualifications:
- Must have finished at least 4 semesters in college
- Evidence of management experience and knowledge working in a BPO Industry of at least 2 years for senior team lead position
- Minimum of 6 months experience for the junior team lead position (fresh graduates are welcome to apply as they have experience in handling a school organization)
- Excellent Communication Skills
- Keen to details
- Knows how to handle a team
- Must be sharp and aggressive
- Willing to work night shift
How to Apply:
Please email us your resume: cdojobs@beusinessbpo.com
Or you can visit our office: B-11 2nd Floor Lifestyle District, Corrales Extension, Cagayan do Oro in front of Capitol University