Operations Manager Fulltime

at Adesso

An LA Based company is planning to outsource in Cagayan De Oro, be a part of its growing accounts.

Job Description:

  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Review performance of the team members and responsible for conducting training or development opportunities for them.
  • Administers Performance review, appraisal and regularization of his team leads/supervisors.
  • Contributing information and analysis to organizational strategic plans and reviews.
  • Oversee overall financial management, planning, systems and controls.
  • Meets call center financial objectives by estimating requirements; preparing an annual/Monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Supervise and coach team leads on a weekly/daily basis.
  • Initiates Weekly/Monthly/Quarterly Business reviews to identify the highlights and challenges of the Campaign in all aspects.


  • At least 5 years experience as a Manager within the BPO environment.
  • College Level/Graduate from a reputable Universality or college
  • Excellent computer skills and proficient in excel, word, outlook, powerpoint and access
  • Excellent communication skills both verbal and written
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience
  • A demonstrated commitment to high professional ethical standards and a diverse workplace
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • High comfort level working in a diverse environment
  • Possess a Positive Mental Attitude
  • Six SIGMA Certification is a plus

How to Apply:
Please submit your Application and Resume to this email address: [email protected]

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