PRIMARY RESPONSIBILITIES :
Monitor Agent’s calls and review emails for accuracy of information and call handling standards.
Deliver coaching feedback to agents on call and email performance.
Provide the Business and Operations Head and the Team Leader with regular performance feedback on the agents.
Prepares and analyzes quality reports for Management review.
Participates in the design of quality monitoring forms and quality standards.
responsible for monitoring and documenting Agent’s call quality.
evaluates both verbal and written customer contact by Agents.
REQUIREMENTS
Candidate must be a college graduate, any field
Must have QA experience
Excellent Communication skills in English
Good organizational and time management skills
Able to work extended hours when required.
2ND Floor, Montecarlo Building, Lapasan Cagayan de Oro City
Email us your resume at: HR@biztelsupport.com