Responsibilities:
• Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures • Provide root cause analysis on program, team and agent level identified opportunities • Provide recommended intervention activities to address quality metric opportunities identified...
Apply and get up to 15,000 sign on bonus!!! Job Description: The Customer Service Back Office agent will input data quickly and accurately. The Back Office agent will have excellent verbal and written communication skills. The agent will use those skills to communicate with customers, FedEx, and the Razer warehouse. The agent will need to...
This is a perfect opportunity for someone who knows how to have fun! Whether you’re analytical or creative, tech savvy or a people person, college graduate or undergraduate, Concentrix provides an ideal opportunity to challenge yourself and succeed! Requirements: Candidate must possess at least a Vocational Diploma / Short Course...
Relocation package for successful hires! Responsibilities: What do CSRs do? They assist customers by identifying technical problems and resolve computer-related problems, researching answers, guiding customers through corrective steps, or even making sales in certain situations, such as encouraging customers to upgrade to better...
Responsibility: To provide the needed support in preparing financial reports, processing of payments and documenting finances in preparation for year-end auditing in conformity with corporate policies and generally accepted accounting principles to provide accurate information on all business transactions and events relating to collections in...
Responsibilities: What do PSRs do? They assist customers by identifying technical problems and resolve computer-related problems, researching answers, guiding customers through corrective steps, or even making sales in certain situations, such as encouraging customers to upgrade to better products, or services. This job is very important...
Responsibilities: To plan, organize, control and direct the various facilities management activities of the company such as purchasing, inspection, deliveries, storekeeping and property control. Requirements: Candidate must possess a Bachelor's/College Degree in Electrical Engineer (LICENSED) At least 2 years of working experience in...
Great reasons to join Concentrix Personal and Professional Development Training Programs Fun and innovative incentive programs on top of basic package Fun and empowering culture with various recreational activities that promote teamwork We are big on performance and recognition This is a perfect opportunity for someone who knows how to...
5 Great reasons to join Concentrix Personal and Professional Development Training Programs Fun and innovative incentive programs on top of basic package Fun and empowering culture with various recreational activities that promote teamwork We are big on performance and recognition Requirements: Candidate must possess at least a...