Customer Service Staff Fulltime

at Sparkling Jewels

Customer Support Staff

A Japanese startup based in Cagayan de Oro is looking for a Customer Support Staff position. Our main business is e-commerce, and we work with multiple suppliers from Japan. As our business is expanding rapidly, this would be a perfect opportunity for those who want to contribute to the development phase of a company.

Job Responsibilities:

Respond to customer Inquiries and resolve any issues

Provide excellent customer service to remove customer concerns

Keep track and ensure secure payments from customers

Record payments received and remind unpaid customers

Work with CS Manager to take measure in increasing inside sales

Skills and Qualifications:

Experience in Customer Support: 1 year or more

Experience in e-commerce industry is a plus

Exceptional verbal and written communication in English

Great with team members

Can relate to a start-up environment

Can commute to office in Cagayan de Oro

Monthly Salary:

Basic Salary: 14,000 - 25,000 PHP DOE

Working Schedule:

Night Shift: 5 working days per week.

Monday - Sunday 3:00PM - 12:00AM (break 7:00PM - 8:00PM)

Benefits/ Perks:


Use of company's laptop

Allowances DOE

10 Paid Leaves after 1 year in service

13th month pay

Team outing and socials

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