Retail Support Associate Fulltime

at TORCH Solutions

• Answer calls and respond to emails

• Handle customer inquiries both telephonically and by email

• Manage and resolve customer complaints

• Provide customers with product and service information

• Follow up customer calls where necessary

• Document all call information according to standard operating procedures


Basic Qualifications:

· At least high school graduate with diploma/certificate

· Excellent English communication skills

· Good computer navigational skills on multiple systems

· Typing speed of 25-30 wpm 


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