MyCDOJobs.com Jobs in Cagayan de Oro City

Qualifications:

• At least 1-year BPO experience
  
• Willing to work Night Shift
  
• Must be proficient with Microsoft Office (Intermediate Word, Basic Excel)
  
• Excellent verbal, written and interpersonal communication skills;
  
• Focus on quality and customer service
  
• Exceptional listening and analytical skills
  
• Solid time management skills
  
• Must be able to effectively deal with people at all levels inside and outside of the Company
  
• Ability to multitask and successfully operate in a fast-paced, team environment
  
• Must adapt well to change and successfully set and adjust priorities as needed
  

Job Description:

• Responsible for assessing the quality of the performance of the agents who deal with existing and potential customer
  
• Will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service, and sales performance
  
• Must ensure employees’ call flow is aligned with company policies and procedures.
  
• Will assist in developing, creating, and implementing call center quality processes and procedures.
  

Benefits:

• Attractive Basic Pay
  
• Health Insurance
  
• No work on weekends
  
• Uncapped Commission
  
• Plus 10% Night Differential