• Understand support problems, analyze problem data and determine appropriate solutions.
• Maintain problem documentations and their resolution procedures for reference procedures.
• Plan and complete daily assigned tasks within deadlines.
• Maintain confidentiality and security of company documents and customers.
• Report system downtime and performance issues to Head.
• Ensure to follow standard operating procedures and meet service level agreements.
• Install, configure and maintain software and hardware systems.
• Assist in development and enhancement of IT systems.
• Assess potential risks and technical challenges and prepare appropriate mitigation plans.
• Conduct IT related trainings to new hires, users and technical teams as needed.
• Analyze system issues and provide resolutions.
• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
• Work in compliance with department safety and quality standards.
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