Job functions:
Open and maintain customer accounts by recording account information
Resolve product and/ or service problems by clarifying the customer's complaint and providing resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Requirements:
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Apply Now and Enjoy Industry based incentives!
How to apply:
Send resume to: harperdaphne.torchsolutions@gmail.com
or Send FULLNAME <LOCATION><MYCDOJOBS> to 09177028566/09308629197