Responsibilities & Duties:
-Monitor all incoming calls from customers for all inquiries on orders for various products.
-Assist various departments to facilitate sales of all products in company portfolio.
-Analyze all customer issues and assist to resolve all within required timeframe.
-Coordinate with customers and ensure appropriate questioning to identify issues.
-Manage all customer inquiries and summarize same to be presented to management.
-Offer suggestions and sell a variety of products and services to meet the customer’s needs.
Qualifications:
-At least 18 years of age
-High school graduate
-A Filipino citizen or hold relevant status
-With basic web navigation skills
-With good communication skills
-Willing to start immediately
-Willing to work in shifting schedules
-No call center experience needed