Front Office Supervisor Fulltime

at The VIP Hotel

JOB RESPONSIBILITIES: 

-Responsible in the monitoring of day to day operations in the Front Office Department which includes room reservations and assignments, bell services, guest reception, telephone and mail information. 

-Maintains management guidelines by preparing, updating, and recommending Front Office policies and procedures

-Monitor room revenue by preparing weekly or monthly summary of total room sales achieved in a period.

-Coordinate with centralized Sales and Marketing Department in the implementation of marketing and sales strategies and promotional activities to increase room revenue

-Responsible for maintaining and overseeing successful worker performance and provide action plans/recommendations toward improvement

JOB QUALIFICATIONS:


-
Graduate of any of the following: 

-BS Tourism

-BS Hotel and Restaurant Management

-At least 5 years hands on working experience in the Front Office Department preferably as a supervisor with extensive knowledge in all of its operations

-General knowledge of various customer service practices.

-Effective Oral and written communication skills including telephone communication.

-Excellent computer skills especially in a Microsoft Windows Environment

-Has strong work ethics and follows company policies and general rules set forth by a company

-Ability to lead the department and maintain successful administrative work

-Has Good interpersonal, organizational and customer service skills.

-Resourceful and well-organized.



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