Job brief
We are looking for a Client Relations Officer to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
Build relationships with key employees among customers
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Requirements
Background in customer service; industry knowledge is a plus
Proficient in MS Office, with working knowledge
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field