Front Office Supervisor Fulltime

at The VIP Hotel

JOB RESPONSIBILITIES:

  • Responsible in the monitoring of day to day operations in the Front Office Department which includes room reservations and assignments, bell services, guest reception, telephone and mail information.
  • Maintains management guidelines by preparing, updating, and recommending Front Office policies and procedures
  • Monitor room revenue by preparing weekly or monthly summary of total room sales achieved in a period.
  • Coordinate with centralized Sales and Marketing Department in the implementation of marketing and sales strategies and promotional activities to increase room revenue
  • Responsible for maintaining and overseeing successful worker performance and provide action plans/recommendations toward improvement

JOB QUALIFICATIONS:

  • Graduate of any of the following:
  • BS Tourism
  • BS Hotel and Restaurant Management
  • At least 5 years hands on working experience in the Front Office Department preferably as a supervisor with extensive knowledge in all of its operations
  • General knowledge of various customer service practices.
  • Effective Oral and written communication skills including telephone communication.
  • Excellent computer skills especially in a Microsoft Windows Environment
  • Has strong work ethics and follows company policies and general rules set forth by a company
  • Ability to lead the department and maintain successful administrative work
  • Has Good interpersonal, organizational and customer service skills.
  • Resourceful and well-organized.


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