Workforce Specialist Fulltime

at Azpired

Job Description:

The Workforce Specialist is accountable for scheduling, real time adherence, forecasting and analysis, reporting, shift bids, and assisting Operations in managing agent staffing based on client requirements.

Job Specifications:

Monitor attendance and generate attendance reports;

Work with Management Team to effectively coordinate all off phone activities such as but not limited to team meetings, trainings and coaching;

Escalate relevant information on performance to Management and maintain proper documentation;

Assist all departments and accounts in staffing and scheduling;

Plot schedules on the Workforce Management System (WMS) and update in a timely manner;

Approve/deny overtime and undertime request;

Review leave of absence application, track absenteeism, check shift swap and monitor voluntary time off;

Verify and process disputes;

Identify and resolve attendance concerns;

Update head count from time to time; and

Perform other duties as assigned.

Job Qualifications:

Excellent in written and verbal communication skills;

Excellent computer skills including Microsoft Office application;

Strong interpersonal skills in dealing with a diverse population;

Strong analytical, numerical organizational skills and attention to detail;

Enthusiastic, professional and confident personality;

Adaptable and flexible to changing work environment; and

Willing to work on weekends and holidays, on a day and night shift, and when called for emergency and urgent cases.

Preferably IT graduates


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