2-5 years of prior experience in Customer Support, especially call Support
Willingness to be trained if no prior experience
Demonstrated analysis, problem-solving and skills troubleshooting expertise
Detailed, organized and results oriented
Ability to effectively prioritize and escalate subscriber issues as required
Advanced to Excellent written and verbal communication skills
Comfortable interacting with all levels of management
Ability to multi-task and perform effectively under pressure
Strong values surrounding teamwork and peer communication
Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Also an understanding of object-oriented concepts and languages
Knowledge of browser compatibility issues
Experience/Skills Desired:
CRM know-how including how software interacts with other software. Tech-savvy and easily catch up terms and how to’s
Software integration background knowledge or experience is an advantage
Experience with Salesforce, NetSuite and/or CRM applications is a plus