Customer Support Representatives (CSRs) Fulltime

at Logicbase Interactive Enterprise

Experience/Skills Required:


  • 2-5 years of prior experience in Customer Support, especially call Support
  •  Willingness to be trained if no prior experience
  •  Demonstrated analysis, problem-solving and skills troubleshooting expertise
  • Detailed, organized and results oriented
  • Ability to effectively prioritize and escalate subscriber issues as required
  •  Advanced to Excellent written and verbal communication skills
  •  Comfortable interacting with all levels of management
  •  Ability to multi-task and perform effectively under pressure
  •  Strong values surrounding teamwork and peer communication
  •  Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc. Also an understanding of object-oriented concepts and languages
  •  Knowledge of browser compatibility issues


Experience/Skills Desired:

  • CRM know-how including how software interacts with other software. Tech-savvy and easily catch up terms and how to’s
  • Software integration background knowledge or experience is an advantage
  •  Experience with Salesforce, NetSuite and/or CRM applications is a plus
  •  Likes to travel and is a fast learner


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