-Handle inbound customer service support calls from established customer
-Cross sell value added services or products that are offered by the company
-Provide consistent, superior service to every customer by utilizing all available tools and resources.
-Maintain productivity at defined proficiency levels in compliance with department policy and procedure.
-Demonstrate a desire and initiative to continue learning new and relevant product and technical information as products evolve.
- Eighteen years old and above.
- At least finished High School
- Typing Skill should be 30 words per minute
- Exceptional communication and call handling skills
- Flexible to changes and has a sense of urgency
- Time Management Skills
- Can work under pressure.
- Call Center Experience is not required but an advantage