Virtual IT Staff assists in the development, delivery, and management of technology-based business solutions. This individual ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners.
Job Specifications:
Windows/Mac/Linux OS deployment and support
User hardware/software/peripheral support
Remote support
LAN troubleshooting and support
Systems administration
Hardware procurement and asset management
Creating and maintaining documentation
Mentoring and handling escalations from junior technicians
Resolve concerns pertaining to Accounting, Billing, Course Content, Feedback, and Technical issues.
Act responsively, accurately, and with attention to detail to requests.
Proactively identify concerns and address them swiftly.