Provides solutions, entertains feedback and maintains rapport to customers.
Provide answers to inquiries involving a company's product or services to enhance the level of customer satisfaction.
Communicate with the customers to respond, follow-up and resolve issues.
Deal with customer feedback and determine action on the customer's request.
Candidate must possess at least vocational diploma/ short course certificate, bachelor's/college degree, or in any field.
Excellent English communication skills.
Customer service account experience is an advantage.
Must be sharp and aggressive.
Computer literate with at least 35 wpm typing skills.
Fresh graduates are always welcome to apply.
Willing to work at night or on shifting schedules