Service Advisor Fulltime

at Ford Cagayan de Oro

Service Advisor


Job Summary: **


Accommodates customers and entertains any query about BP services needed for their vehicles; receives walk-in and scheduled customers for appointments.  

Job Specifications/Qualifications: **

  •   At least college graduate in any courses related to automotive to ensure interest or in any business related courses.  
  • Ability to communicate and interact well with the customer very professionally.  
  • Must have good knowledge in the quality care process.  
  • Computer literate and can write very effectively.  
  • He/She must have the knowledge on what, when and how to sell parts, labor and other generating services in the department.  
  • Good skill in organizing things.  
  • Can exemplify good skill as to when to adjust and prioritize things when pressure comes and a good ability to handle customer’s concern when complexity comes.  

DUTIES AND RESPONSIBILITIES: **

  •  Accommodates both walk-in and scheduled clients for Body and Paint servicing.  
  • Prepares and processes repair order for clients  
  • Implements the basic 6-interactive reception processes  
  • Makes all vital information in the ASLP available  
  • Market parts, labor, accessories and other revenue-generating services to the clients that is due and necessary to generate more sales;  
  • Informs clients about the job done in the vehicle.

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