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What does a Help desk Specialist do? They assist customers through email or chat support by identifying service-related problems and researching answers, guiding customers through corrective steps, or even making sales in certain situations, such as encouraging customers to upgrade to better products, or services.
- At least high school graduate
- Preferably with 1-2 years work experiences in the customer service field, hospitality, banking, admin, etc.
- Excellent in both written and oral English Proficiency
- Excellent organizational and time-management skills
- Attention to detail is critical
- Able to work independently in a fast-paced environment
- Strong problem solving skills
- Able to prioritize and multi-task
- Applicants must be willing to work in Cagayan de Oro City.
- Willing to work on a shifting schedule, holiday and weekdays off.
For fast processing of your application visit our office at Block 2 Lot 3 Trade Street, Pueblo de Oro I.T. Park, Cagayan de Oro City (Near SM City Mall). We are open Mondays-Fridays 9am-6pm.
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