My
CDO
Jobs
.com
Jobs in Cagayan de Oro City
Home
For Jobseekers
Browse All Jobs
Jobs by Location
Butuan
Cagayan de Oro City
Dapitan
Davao
General Santos
Gingoog
Iligan
Malaybalay
Marawi
Ozamis
Pagadian
Jobs by Category
Accounting / Finance
Computer / IT
Call Center / BPO
Management
Admin / HR / Secretarial
Engineering
Sales / Marketing
Building / Construction
Services
Hotel / Restaurant / Tourism
Education / Training
Healthcare
Other
For Employers
Post a Job, It's FREE!
Post an URGENT Job
Advertise With Us
About
About Us
Terms of Use
Contact Us
Post a Job, It's FREE
Menu
QA Specialist
Fulltime
at
Concentrix
Responsibilities:
Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures
Provide root cause analysis on program, team and agent level identified opportunities
Provide recommended intervention activities to address quality metric opportunities identified
Provide training agenda feedback on nesting quality metric performance
Provide analysis on other operational metrics such as average handle time, emails per hour, etc…
Monitor QA Scores of the assigned account
Track and act on customer feedback
Review Quality parameters and make changes whenever necessary in consultation with Operations
Monitor Calibration levels
Prepare Quality Improvement Plans
Apply Online:
Your name:*
Your e-mail:*
Cover Letter:*
Dear Concentrix, This is in response to your job posting for the position of QA Specialist posted in MyCDOJobs.com on May 08, 2018. I am very interested in the position advertised. ... Thank you. Sincerely, [Your name]
Upload your Resume: (optional)
(Max. 3 MB. File Type: DOC/PDF)
Anti-Spam:*
By sending this application, you are agreeing to comply with and be bound by the
terms of use
.
Job Summary
Company:
Concentrix
Location:
Cagayan de Oro City
Job Type:
Fulltime
Date Posted:
May 08, 2018
Apply For This Job
or
Find more jobs at "Concentrix"
Statistics
2600
Unique Views
16
Applied Online