TECHNICAL SERVICE REPRESENTATIVE- THAI
Description
The role of the Technical Support Representative (TSR) is to provide technical support, advice and assistance to consumers and businesses with technical, hardware and software system problems. TSR’s generally deal directly with end users and must effectively communicate answers in a way they can understand. End users could be servers at restaurants, MOD (Manager on Duty), GM (General Manager), and even the owner(s) themselves.
The most common problem TSR’s deal with are connection problems, inabilities to access data, slow performance and inefficient programs. Some calls may require the TSR to remotely connect to the customer’s site to modify, install, and repair software. Hardware issues are usually limited to instructing the customer to power on/off certain devices as well as plug/unplug cables (network/Ethernet).
Qualifications
Our most successful employees are customer focused, patient and friendly. They like to be experts in their fields, are natural problems solvers, and are – above all else – great communicators.
Other skills necessary to your success include:
Excellent interpersonal skills
Solid organizational skills
Ability to work in a structured, team based environment
Ability to search and retrieve data from various databases; and to multitask with multiple applications during a customer interaction.
Possess strong communication and interpersonal skills
Fluency in English is still required
Fluency in Thai is required
Ability to employ patience and self-control in handling irate customers.
Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time.
Be able to handle frequent calls with minimal downtime
Get the chance to work for a Fortune 50 company!
Applicants will be assigned in Cebu, Philippines. Applicants must be willing to relocate for at least a year. Tickets and accomodation will be provided. Work visa will be sponsored if needed.
For more information about our company, visit our website:
http://www.ebusinessbpo.com
How to Apply:
For faster application process, please visit one of our offices:
FOR MINDANAO APPLICANTS:
Location: B-11 2nd Floor Lifestyle District, Corrales Extension Brgy. 23, Cagayan de Oro City
Recruitment Office hours: 10 am – 7 pm
Phone: (088) 880-3760
Mobile: 0917-301-0626
FOR CEBU APPLICANTS:
Location: 15F Cebu IT Tower, Cebu Business Park (Beside Ayala PUV Terminal and across from Pag-ibig building)
Recruitment Office hours: 8 am to 5 pm
Phone: (032) 318-4287
Mobile: 0917-311-3979
eBusiness BPO Inc :: An offshore Contact Center, Call Center, BPO, Business Process Outsourcing
www.ebusinessbpo.com