PHIIRE Corporation is quickly growing company in the real estate outsourcing industry. We have gone from 4 to 40 in 4 years, can you take us from 40 to 400 in another 4 years? We are seeking a top notch BPO Manager to oversee general operations for our personnel. All of our systems are in place and we are ready to scale our business to its maximum potential. We want your managerial experience to give discipline and structure to our operations and offer us the foundation to grow into the future.
Requirements:
- Minimum 5 year experience in the BPO Industry
- Minimum 3 year managerial experience
- Make and receive outgoing/Ingoing calls with fluent English
- Can identify weaknesses in the business and implement new procedures where needed
- High multi-tasker w/ability to effectively delegate tasks to office staff
- Graveyard shift (9PM-5AM)
Soft Skills
- A proven leader, motivator, mentor
- Solid technical skills across a broad range of applications
- Huge initiative & work ethic
- Never afraid to get your hands dirty working on lower level tasks on a As needed basis
- Real estate knowledge a big plus!
Job Responsibilities
- Maximizing the potential and productivity of every staff member in the company
- Oversee the operation of multiple teams and sites in CDO (2 physical sites & 40+ staff)
- Ensure the shifts you don’t work are set up for success on a daily basis (we operate 24/7)
- Generate, analyze, & distribute analytics, reviews, incentives, & penalties to staff
- Interview candidates and be part of the hiring process
- Document & release staff who consistently fail to meet our minimum standards
- Bridge and improve communications between clients & staff
- Manage monthly schedules and track attendance via biometrics
- Broad oversight of company email & ticketing system
- Miscellaneous office tasks
Please email your resume to reojohnny@gmail.com and include a cover letter and salary requirements.