Location: Cebu City, CEB
Department: Call Center Representative
Position Title: Customer Service Representatives
Job Summary: Handle inbound customer service support calls from established customer
Cross sell value added services or products that are offered by the company
Duties/Responsibilities:
- Provide consistent, superior service to every customer by utilizing all available tools and resources
- Maintain productivity at defined proficiency levels in compliance with department policy and procedure
- Demonstrate a desire and initiative to continue learning new and relevant product and technical information as products evolve
Qualifications:
- Eighteen years old and above
- Exceptional communication and call handling skills
- Flexible to changes and has a sense of urgency
- Time Management Skills
- Can work under pressure
- Applicants should be Filipino citizens or hold relevant residence status
- Call center experience is not required but an advantage
- Must be willing to start immediately